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FAQ

Some Of Your Questions

My Profile (6)

  • What if I forgot my password?

    To reset your password, follow these steps:
    • Click NEED HELP? link under the customer login section in the top right of the website
    • Select I FORGOT MY PASSWORD and fill in your username and select NEXT
    • Select your preferred communication method and select NEXT. You will be sent a unique PIN that will allow you to reset your password.
  • What if I forgot my username?

    Please call 888.669.4227 to reset or retrieve your username.
  • How do I change my password?

    To update your password, follow these steps:
    • Log into your online customer portal account
    • Under MANAGE ACCOUNT, select CHANGE PASSWORD
    • Type in your current and new password and select NEXT. Your password is updated.
  • How do I update my customer profile?

    To update your account information please call 888.669.4227 or email cs@creditbox.com
  • How do I update my employer information?

    To update your employer information please call 888.669.4227 or email cs@creditbox.com
  • How do I update my bank information?

    If you currently have an active loan please call 888.669.4227 or email cs@creditbox.com

    Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement for the new bank account. Also, if you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.

Loan Applications (6)

  • What do I need to have ready when I apply?

    Please have the following ready when applying in-store and online:
    • Verified bank account and voided check (if applicable)
    • Valid Driver’s License/State ID
    • Current proof of income ( ex. pay stub or benefits letters)
    • Proof of residency (2 recent pieces of business mail)

    Proof-of-income may include a government benefits award letter with a recent bank statement displaying proof of direct deposits within the last 30 days.
  • Do I need to fax or email any documents?

    Yes, these documents include:
    • Verified bank account and voided check (if applicable)
    • Valid Driver’s License/State ID
    • Current proof of income ( ex. pay stub or benefits letters)

    Proof-of-income may include a government benefits award letter with a recent bank statement displaying proof of direct deposits within the last 30 days.
  • Can I apply if I have less-than-perfect credit?

    Yes, less than perfect credit will not prevent you from qualifying for a CreditBox.com product. Even if you have been turned down by other lenders, we may be able to assist you in obtaining a convenient credit option that fits your needs.
  • How will I know when I have been approved?

    Online Applicants will receive an email notification when approved; whereas in-store in most cases is immediate.
  • Will I receive emails and/or text messages from CreditBox.com?

    CreditBox.com uses email and text communications to keep you informed of your approval, payment reminders, loan confirmation, promotions, and more. This makes it very important that you receive all email communication from CreditBox.com concerning your account.
    To ensure you receive important emails from CreditBox.com, please add our email address to your address book as a trusted contact. cs@creditbox.com
  • How Can I Participate in the Refer-A-Friend Program?

    Our Refer-A-Friend program allows you to earn while sharing CreditBox.com with your friends, co-worker or family member. Follow the steps below and you’ll receive $100… and your friend gets $50, too!*
    It’s simple.
    1. Copy the link in your customer portal and share it with your friends!
    2. They apply for a loan using your portal link or by providing your name or Referral ID number.
    3. If approved, you will receive up to $100.00 and they will get up to $50.00 credit towards their new loan.*

    *Restrictions may apply. Referring customer name or ID number must be presented at time of new loan origination in order to be eligible. Checks may be issued instead of cash. Offer is subject to termination at any time.

Loan FAQ (4)

  • What is an installment loan?

    An installment loan is a loan that is paid back through a series of payments. Check out our Informational page on installment loans here.
  • How much money can I receive?

    The amount you’re approved for is based on a number of factors some of which is collected from the information you provide in your original application.

    There are also state mandated loan amount limits. Please visit your State page to view loan Rates & Terms.
  • What is the finance charge?

    If you currently have an active loan please contact our Customer Service Team via email at cs@creditbox.com or by phone at 888.669.4227

    Please see our Rates & Terms pages by state for more info:
  • What are my repayment options?

    You can take advantage of the following repayment options:
    • Installment Payments: You may pay back your loan principal plus accrued fees through a number of scheduled payments made over the loan term.
    • Full Payment: You may pay back your loan in full at any time without any prepayment charges.
    • Early or Partial Payment: You may make an early or partial principal payment on your loan at any time with no prepayment penalties.

Missed Payments (2)