image description

FAQ

Some Of Your Questions

My Profile (6)

  • What if I forgot my CreditBox password?

    To reset your CreditBox password, follow these steps:
    • Click "NEED HELP?" link under the customer login section in the top right corner of the website.
    • Select "I FORGOT MY PASSWORD" and fill in your username. Then, select "NEXT."
    • Select your preferred communication method and select "NEXT". You will be sent a unique PIN that will allow you to reset your password.
  • What if I forgot my CreditBox username?

    Please call 888.669.4227 to reset or retrieve your CreditBox username.
  • How do I change my CreditBox password?

    To update your CreditBox password, follow these steps:
    • Log into your online customer portal account.
    • Under "MANAGE ACCOUNT," select "CHANGE PASSWORD."
    • Type in your current and new passwords and select "NEXT". Your password is now updated.
  • How do I update my CreditBox customer profile?

    To update your CreditBox account information please call 888.669.4227 or email cs@creditbox.com.
  • How do I update my employer information with CreditBox?

    To update your employer information with CreditBox, please call 888.669.4227 or email cs@creditbox.com.
  • How do I update my bank information with CreditBox?

    If you currently have an active loan with CreditBox, please call 888.669.4227 or email cs@creditbox.com.

    Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement for your new bank account. If you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.

Loan Applications (6)

  • What do I need to have ready when I apply for a CreditBox loan?

    Please have the following ready when applying for a CreditBox Loan online:
    • Verified bank account and voided check (if applicable)
    • Valid Driver’s License/State ID
    • Current proof of income ( ex. pay stub or benefits letters)
    • Proof of residency (2 recent pieces of business mail)

    Proof-of-income may include a government benefits award letter with a recent bank statement displaying proof of direct deposits within the last 30 days.
  • Do I need to fax or email any documents to CreditBox?

    Yes, these documents include:
    • Verified bank account and voided check (if applicable)
    • Valid Driver’s License/State ID
    • Current proof of income ( ex. pay stub or benefits letters)

    Proof-of-income may include a government benefits award letter with a recent bank statement displaying proof of direct deposits within the last 30 days.
  • Can I apply for a CreditBox loan if I have less-than-perfect credit?

    Yes, less than perfect credit will not prevent you from qualifying for a CreditBox loan. Even if you have been turned down by other lenders, we may be able to assist you in obtaining a convenient credit option that fits your needs.
  • How will I know when I have been approved for a CreditBox loan?

    CreditBox online applicants will receive an email notification when approved.
  • Will I receive emails and/or text messages from CreditBox?

    CreditBox uses email and text communications to keep you informed of your approval, payment reminders, promotions, events, and more. Receiving all email and text communications from CreditBox is important in order to stay informed about your account.
    To ensure you receive important emails from CreditBox.com, please add our email address, cs@creditbox.com, to your address book as a trusted contact.
  • How Can I Participate in the CreditBox Refer-A-Friend Program?

    The CreditBox Refer-A-Friend program allows you to earn while sharing CreditBox with your friends, family members, and co-workers. Follow the steps below and you’ll receive $100… and your friend will get $50 credit toward their loan!*
    It’s simple.
    1. Copy your customized link in the CreditBox customer portal and share it with your friends!
    2. They apply for a loan using your portal link or by providing your name or Referral ID number.
    3. If approved, you will receive up to $100.00 and they will get up to $50.00 credit towards their new loan.*

    *Restrictions may apply. Referring customer name or ID number must be presented at time of new loan origination in order to be eligible. Checks may be issued instead of cash. Offer is subject to termination at any time.

Loan FAQ (4)

  • What is an installment loan?

    An installment loan is a loan that is paid back through a series of payments. Check out CreditBox's informational page on installment loans here.
  • How much money can I receive from CreditBox?

    The loan amount you’re approved for is based on a number of factors, some of which are collected from the information you provide in your original CreditBox loan application.

    There are also state-mandated loan amount limits. Please visit your State page to view loan Rates & Terms.
  • What is the finance charge?

    If you currently have an active loan please contact our Customer Service Team via email at cs@creditbox.com or by phone at 888.669.4227

    Please see our Rates & Terms pages by state for more info:
  • What are my CreditBox loan repayment options?

    You can take advantage of the following CreditBox loan repayment options:
    • Installment Payments: You may pay back your loan principal plus accrued fees through a number of scheduled payments made over the loan term.
    • Full Payment: You may pay back your loan in full at any time without any prepayment charges.
    • Early or Partial Payment: You may make an early or partial principal payment on your loan at any time with no prepayment penalties.

Missed Payments (2)