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Turning Consumer Financial Stress into Satisfied Smiles

Turning Consumer Financial Stress into Satisfied Smiles

Turning Consumer Financial Stress into Satisfied Smiles

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“It’s easy to work with customers when they’re happy and excited,” says CreditBox.com Director of Online Lending Services Nicole Horton. “But many of our customers come to us in a state of great worry or frustration—and it’s our job to turn that stress into a smile.”
Nicole heads up the team of lending services representatives for CreditBox.com, an online lender that offers loans to customers in Missouri, South Carolina, Tennessee, Utah and Wisconsin.
“There are a lot of lending options available to customers,” notes Nicole. “Our loans offer very attractive terms, and we believe that our responsive, attentive customer service gives people yet another good reason to choose CreditBox.com over our competitors.
“We make sure that every customer feels special,” she adds. “We want each customer to be treated like they’re our most important priority.”


Affordable loans to fit a range of needs

CreditBox.com offers an array of lending options, including:
  • installment loans with the convenience of same-day funding
  • credit reporting loans for which CreditBox.com reports payments to credit bureaus, affording customers the chance to build their credit history while they pay off their loans
  • Flex Loans up to $4,000*, which provide a flexible line of credit (available in Tennessee only)


Smoothing out difficult situations

“These lending options are an affordable solution when people face unexpected medical bills or car repairs, or for all kinds of financial emergencies,” say Nicole. “But it’s our customer service that brings people back.”
Nicole’s team wholeheartedly agrees. “It’s important to be patient and take the time to understand the customer, especially during a hard time when the customer is already frustrated,” says Lending Services Representative Zakia Martin. “I really like being able to be a part of helping them get out of a situation they may be in.”
“The best part is being able to relieve some of the customer’s stress,” adds Lending Services Representative Areliz Helguera. “We try to make the customer’s experience smooth and easy.”


Making it easy to get the money you need, when you need it

Customers in Missouri, South Carolina, Tennessee, Utah and Wisconsin can apply for a CreditBox.com loan by visiting the CreditBox.com website or by contacting a customer service representative at 888-669-4227.
“My team does an excellent job helping each customer with patience and care,” says Lending Services Representative Markishia Robateau. “The best feeling is when a customer hangs up with a smile.”


About CreditBox.com

CreditBox.com, headquartered in suburban Chicago, gives customers in Missouri, South Carolina, Tennessee, Utah and Wisconsin affordable short-term lending options, with a quick and easy online application process.


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* Loan amounts and requirements subject to change. Based on eligibility; restrictions apply. By submitting a short application, you agree to receive email, phone, and text correspondence.
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